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How smoothbets Handles Your Personal Information

Your account data belongs to you — we collect only what we need to run your account, process payments through PayPal, Venmo, and Play+, and keep your sessions secure.

Account data handled securelyPayPal, Venmo, Play+ transaction recordsYour right to access or delete dataCookie controls available in settingsState law compliance where applicable
smoothbets How smoothbets Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

Got a question about your data — or want to update, export, or remove it? Our account support team handles privacy requests directly. Reach out through any of the channels below, and we'll respond within the timeframe required by your state's applicable privacy rules.

Team online

Live Chat

Start a live chat session from your account dashboard. Verified account holders can submit data requests directly in the chat window without leaving the page.

Email Support

Send your privacy request to our support email. Include your registered email address so we can match the request to your account and respond accurately.

Account Settings

Log into your account, head to Settings, then Privacy Controls. From there you can manage cookie preferences, review saved payment methods, and submit a deletion request.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption at rest and in transit to every account record — from your identity documents to your PayPal transaction history. Cookies and session tokens are used only to keep your login active across devices and to remember your preferred payment method; you can clear or restrict them from the Privacy Controls page in your account settings. Data is retained only as long as required for regulatory compliance or active account maintenance, and we delete verified account data within a reasonable period after a confirmed account closure request.

Encryption in Transit

Every connection between your device and our servers runs over SSL. Your PayPal or Venmo payment details are never transmitted in plain text.

Cookie Controls

We use session cookies to keep your login active and remember your Play+ or Venmo preference. You can adjust or revoke cookie permissions from your account's Privacy Controls at any time.

Data Retention Policy

We hold your account data only as long as required by financial regulations or active account status. After account closure, personal data is purged within our documented retention window.

No Data Sales

We do not sell your personal information to advertisers or data brokers. Aggregate, anonymized usage data may be analyzed internally to improve account and payment flows.

Common Questions About Your Privacy at smoothbets

Below are the questions we hear most often about how your data is handled. If your question isn't covered here, our live chat team can walk you through any specific account or data concern.

We collect your name, email, date of birth, and a government-issued ID for identity verification. We also record the payment method you link — PayPal, Venmo, or Play+ — along with your device ID and IP address at login.

Yes. Log in, go to Settings, then Privacy Controls, and submit a data export request. We'll compile your account data and send it to your registered email within the timeframe your state's privacy rules require.

Your PayPal, Venmo, and Play+ transaction details are shared only with those payment processors to complete your transactions. We do not sell or license that financial data to advertisers, data brokers, or unrelated third parties.

We use session cookies to keep your login active and remember your preferred payment method across devices. You can view, restrict, or delete cookies at any time from the Privacy Controls section in your account settings.

We retain your data only as long as required by applicable US financial regulations. Once those retention periods pass after a confirmed account closure, your personal records are deleted from our active systems.

Contact us immediately through live chat or our support email. We'll freeze suspicious activity, review your session logs, and walk you through securing your account and updating your linked PayPal or Venmo details.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.